Setting up Expectations: educate your guests about reviewing… Setting up Exp…
Setting up Expectations: educate your guests about reviewing… Setting up Expectations: educate your guests about reviewing their staying Setting up expectations is important if you want to avoid bad reviews. this is what I am currently doing considering the fact that I cant welcome them in person as most of the time I am not in the city. Consequently I send to every guest a house manual via email prior their arrival in order to: Have detailed instructions for reaching the place Been able to collect the keys Get some useful tips from a local Know how to handle the secret of the house like turn on the eating and so on I profit of this manual also to send them a welcome letter (that is a dedicated section of the manual) where I set the expectations. This is what it contains: Our philosophy Setting up Expectations for your guest You want to have a wonderful holiday and we want that for you too. We believe that when you are here this is your home for however long you are staying and we ho...